Privacy Policy

Last updated: March 30, 2026

This Privacy Policy describes how Store Porter ("we", "us", "our") collects, uses, stores, and discloses information when merchants and their authorized users install and use the Store Porter Shopify app (the "App").

1. Information We Collect

To provide product, customer, content, and store import/sync functionality, we process data made available through Shopify APIs and App usage, including:

• Store and account identifiers: shop domain, installation metadata, and app session information.
• Store content data: product, customer, file, page, navigation, metafield, and related records required by selected import tasks.
• Operational data: job status, logs, errors, webhook events, and app performance diagnostics.
• Support communication data: information you provide when contacting us.

2. How We Use Information

We use information to:

• Provide, operate, and maintain the App services.
• Run imports, synchronization, and background processing jobs.
• Authenticate app sessions and secure access.
• Send service and transactional notifications.
• Monitor reliability, troubleshoot issues, and improve features.
• Comply with legal obligations and Shopify platform requirements.

3. Legal Basis (Where Applicable)

Where privacy laws require a legal basis, we process data to perform our contract with merchants, to satisfy legal obligations, and to pursue legitimate interests such as security, fraud prevention, and service improvement.

4. Data Sharing and Disclosure

We do not sell personal information. We may share data only as needed with:

• Infrastructure and service providers that host, secure, or support App operations (for example, database, queue, email, and monitoring services).
• Legal or regulatory authorities when required by law or to protect rights, security, and platform integrity.
• Corporate transaction counterparties in connection with a merger, acquisition, or business transfer, subject to confidentiality safeguards.

5. Data Retention

We retain information for as long as necessary to provide services, maintain security, resolve disputes, enforce agreements, and meet legal obligations. When data is no longer required, we delete or anonymize it within a reasonable period.

6. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect data against unauthorized access, loss, misuse, or alteration. No method of transmission or storage is 100% secure.

7. Shopify Merchant and Customer Privacy Requests

We support Shopify privacy and compliance workflows, including applicable customer data request and deletion/redaction requirements. Merchants may contact us for assistance with privacy-related requests.

8. International Data Transfers

Your information may be processed in countries other than your own. Where required, we apply appropriate safeguards for international data transfers.

9. Children's Privacy

The App is intended for business users and is not directed to children. We do not knowingly collect personal information directly from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the "Last updated" date on this page.

11. Contact

If you have questions about this Privacy Policy or privacy practices, contact us at support@store-porter.com.